Frequently asked questions

The most frequently asked questions about the ordering process

Within Europe we ship free of charge for orders over 150 Euro. For express shipping we charge 11.90 Euro.

We offer credit card, prepayment and bitcoin payment in our online shop. Paypal and cash on delivery are only possible after consultation by phone.

The delivery time is approx. 3 working days for standard shipping and approx. 1 working day for express shipping. Express shipping takes place on the same working day if the order process is completed by 2 pm.

We deliver absolutely discreetly and in neutral packaging.

The data transfer is encrypted and the data is only used for order processing.

Yes, we create an invoice for every order, which is sent to you by email.

We grant a guarantee on all articles. In case of a guarantee or warranty claim, please send us an email with your order number/invoice number and, if applicable, the serial number of the device.

Send us an email


    Phone: +49 (0)40 / 228 590 32

    Monday to Friday
    10:00 am – 6:00 p.m.